Frequently asked Questions:

Do you ship outside of the United States?
Sorry, we do not.

How long does my gift take to arrive?
If you place your order before 2:00PM EST (Monday - Friday) your gift will ship the same day.  You can choose between Next Business Day, 2 business Day, 3 Business Day or Regular (1-5 business Day) delivery. For a shipping chart that shows when your order will arrive based on your location, please see our Shipping Section.

What forms of payment do you accept?
We accept the four major credit cards, Visa, MasterCard, Discover and American Express as well as PayPal for those customers who do not like to use their credit cards over the internet or whom want to pay with a check.

Can I include a card message with my order?
Absolutely! There are several ways to do this. In some instances, you will see an area for the card message right on the product page. In all other instances you have two other options. First, there is the area marked "Sentiment" which you will see as you check out. Messages left here will be appear complete on your enclosure card. Please note that we actually still hand write all messages before slipping them into their enclosure cards. No impersonal computer printed messages here!  Finally, you can also leave your message in the Special Instructions area if you need just "a couple of more words" then what the Sentiment area allows you. Please keep in mind that the enclosure cards are very small and we hand write the message so if you are too wordy, we will have no choice but to print out your message on a piece of paper and include it in the enclosure card.

Why are some of the less expensive gifts available by ordering online only?
We feel that during these challenging economic times customers should still have some lower cost gift options.  You might note that there are very few retailers that still offer lower cost gifts.  In order for us to do so we ask our customers not to call their orders in but to place them on the internet.  We also ask that they e-mail (instead of calling) any questions regarding these orders and we will answer them promptly.  This enables us to keep our costs down and to continue to offer our budget items.

How much is delivery?
Delivery charges are based on weight and zip code.  For regular ground delivery, the prices range from $9 to $14 for single gift purchases depending on the delivery zip code. To see what the delivery charges would be for your purchase, simple add the item to your cart by clicking the "Buy" button and our shopping system will ask for the "Delivery Zip Code."  Type in the delivery zip code and select a "Delivery Method" (from the drop down box) such as regular ground (the map beneath the selection shows how long that will take) 3-day, 2-day, or Next Day delivery. After you click on "submit choices" you will see what your purchase (including delivery charges) will be. Generally speaking, most purchases will reach anywhere in the eastern half of the United States in 1-2 days with regular ground shipping.  See Shipping Section for specifics.

What is your substitution policy?
We try very hard to always recreate the gifts featured on our website as closely as possible.  Occasionally, however, we will run out of stock on a certain cookie, candy or other gift component that is included in each featured gift arrangement.  If this happens, we reserve the right to substitute another item of equal value so as not to delay the arrival of the gift.

Do you deliver to hospitals and schools?
NO to patients at hospitals but YES to employees at hospitals and Yes to schools. Please read special instructions on School Deliveries. For hospital patients, we highly recommend that you have the gift delivered to the patient's home or to a nearby relative or friend. Deliveries to hospitals must go through the receiving dock and it is then up to the hospital staff to arrange for delivery of your gift. This can mean a substantial delay and frequently results in the patient being discharged before ever receiving the gift. If you have checked transit and are absolutely positive that the gift will arrive to the patient in time, please mention this in the Special Instructions so your order won't be delayed or canceled.

Advance or Future Orders?
Yes, we also take advance orders.  Just place your order today, and in the Special Instructions section (you'll see it as you are checking out of your shopping cart) let us know what date it needs to arrive.

What is your return policy?
Please see our Policy Page for complete information.
 
What are the decorated cookies made of?
Our handmade decorated cookies contain only natural ingredients: wheat flour, honey, margarine, sugar, eggs, dry white egg, vanilla flavor, baking powder, US-FDA certified food colors.

Company Policy
See Policy Page

Local Delivery

Ohio: Holland, Ottawa Hills, Springfield and Sylvania  and all other Toledo, Ohio areas are considered a "local ship" and we will hand off to Fed Ex for them to deliver the next business day (orders placed M-F). Note that residential deliveries are also done on Saturdays but are not available on Mondays.

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